What to Expect When You Reach Out: Joining Our Community of Support

Taking the first step to reach out is one of the bravest things you will ever do. Whether you’re in crisis right now, still figuring out if what happened to you “counts,” or simply looking for someone who understands, we are here for you. You belong here, and we want you to know what to expect when you contact us, no surprises, just care and support.

You Are in Control from the Very First Conversation

The first step in survivorship never looks the same for any two people, and we recognize that contacting us may be the first step toward leaving a difficult situation. We are here to listen, support, and not judge. That means we listen first and don’t push. We answer your questions honestly. We tell you what services are available and let you decide what feels right for you, at whatever pace feels right to you.

Confidentiality is the foundation of everything we do. What you share with us stays with us. We know that in such situations, information is the difference between life and death for many. We will always explain the few legal exceptions to confidentiality before you share anything sensitive, so you are never caught off guard. You get to decide how much you share, when you share it, and with whom. We listen, and we don’t judge.

There is no checklist you have to pass to access our support. You don’t have to have a police report. You don’t have to leave the situation. You don’t have to call what happened to you by any particular name.

What Services Are Available to You

We offer a range of services designed to meet you where you are. When you first connect with us, we will walk you through everything available so you can make informed choices:

Crisis support and safety planning are available around the clock. If you need a safe place to stay, we can discuss shelter options and explain what the process looks like. If you’re not ready for shelter, that’s okay too; we can still support you.

Legal advocacy, medical accompaniment, and assistance navigating systems such as housing and employment are part of what we offer. For survivors of sexual violence, we provide confidential forensic exam support and can connect you with a Sexual Assault Nurse Examiner, whether or not you choose to involve law enforcement. For survivors of human trafficking, we understand the unique and complex barriers you may face, including fear of authorities, and we will never pressure you toward any system that doesn’t feel safe.

You’re Not Just Getting Services, You’re Joining a Community

This is something we want you to truly hear: we are not just a place you come to in crisis and leave when the crisis passes. We are a community, and you are welcome to be part of it for as long as it serves you.

That community looks like peer support, connecting with other survivors who have walked similar roads and chosen to walk alongside others. It looks like wraparound services that address your whole life, not just the immediate emergency. It looks like volunteers who show up week after week because they believe in this work and in you.

Healing from trauma, especially sexual violence or trafficking, is not linear, and it doesn’t happen in isolation. We know that. Our model is built on the understanding that belonging, connection, and consistent support matter as much as any single service we provide.

You Don’t Have to Have It All Figured Out

If you’re reading this and aren’t sure whether to reach out, that uncertainty is normal and okay. You can contact us just to ask questions or reach out anonymously. You can call once and decide not to call again, or call back six months later, and we will still be here.

What you have been through matters. What you need matters. And you do not have to navigate any of it alone.

We’re here when you’re ready.

To reach our confidential helpline, call or text 1-219-879-4615. Chat options are available on our Facebook & Instagram pages. All contacts are free and confidential.